Refund policy

Our 30-day made-to-order guarantee

We want every SelecticDesigns.com order to arrive as promised. If an item arrives damaged, defective, misprinted, materially different from the product you ordered, or is not the item you ordered, contact us within 30 days of delivery. After we verify an eligible claim, we will provide a free replacement or a refund.

Made-to-order products

Every SelecticDesigns.com product is made specifically after an order is placed. Because of this, we do not accept returns or exchanges for a change of mind, an incorrect size or color selected by the customer, customer-provided personalization errors, or other non-defective products, except where required by applicable law. Please review product options, size information, delivery address, and personalization details carefully before ordering.

Damaged, defective, or incorrect items

Contact us at support@selecticdesigns.com and include your order number, a brief description of the problem, and clear photographs showing the full item and the specific issue. Photographs of the packaging may also be requested for shipping damage. You do not need to return a damaged or defective item unless we specifically provide written return instructions.

Order changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. We will try to help, but once an order has entered production, changes and cancellations are not guaranteed and may no longer be possible.

Lost or returned shipments

If tracking has not shown delivery within 30 calendar days for a U.S. shipment or 45 calendar days for an international shipment, contact us within 7 days after that period ends so we can investigate. Before contacting us, verify the delivery address and check with the local carrier or post office. A free replacement or refund is not available when an incorrect or incomplete address caused the delivery failure. If a shipment is returned to sender, contact us before placing a replacement order so we can explain the available options and any additional production or shipping charge.

Refunds

Approved refunds are issued to the original payment method. Please allow up to 10 business days after approval for your bank or card issuer to post the refund. Original shipping charges are refundable when the approved claim resulted from our error, a verified production defect, damage, or a qualifying lost shipment. Shipping charges are not refundable when an incorrect or incomplete customer-supplied address caused the delivery failure.

Contact

For any order issue, email support@selecticdesigns.com. Do not mail a product to an address on its shipping label or to a fulfillment facility unless we first provide written return instructions.

This policy does not limit any rights that cannot be waived under applicable law.